FAQ
Need a hand with your Team Awsum order or choosing your kit? Find answers about delivery, sizing, sports bra support, leggings, garment care and returns below.
How much does UK delivery cost?
Standard UK delivery is free on orders of £75 or more. For orders under £75, delivery costs £4.95.
How long does UK delivery take?
UK mainland orders are sent by Royal Mail and take 5–10 working days from the date you place your order. Delivering outside the UK mainland, for example to the Scottish Highlands and Islands or Northern Ireland? Please contact us at info@team-awsum.com before ordering and we'll confirm the delivery time. We'll let you know if there's a delay. See our Shipping and Delivery page.
Do you offer international delivery?
Not at the moment. We currently deliver to UK addresses only.
Will I receive a dispatch confirmation?
Yes. We’ll email you when your order has been dispatched so you know it’s on its way.
How can I check a delayed order?
Check your dispatch email for delivery information and any tracking link provided. If your order hasn’t arrived within the stated timeframe, email info@team-awsum.com as soon as possible with your order number. We’ll look into it for you.
Can I change my order before it is dispatched?
Email info@team-awsum.com as soon as possible with your order number and the change you need. We’ll check whether it is still possible; please don’t assume a change has been made until we confirm it.
Can I change my delivery address?
We’re unable to change the delivery address once your order has been dispatched. If you notice an error before dispatch, email info@team-awsum.com as soon as possible so we can check whether a change is possible.
Which size should I choose?
Each product page has its own size chart, because fit varies between styles. Women's kit uses UK dress sizes (XS 8 to XL 16) and men's T-shirts use chest size in inches. Our Size Guide explains how to read the charts and compares our sports bras and leggings side by side. Still unsure? Email info@team-awsum.com with the product name and your usual size.
Are the size charts body measurements or garment measurements?
Check the notes on the specific product’s chart. Some guides use garment measurements, including widths measured with the item laid flat, rather than measurements around your body. Follow the measuring instructions for that item and compare with a similar garment where advised.
How do I choose a sports bra support level?
Our Viper Motion Sports Bra offers medium-impact support. The Ultimate Fully Adjustable Sports Bra is described as suitable for medium-to-high impact exercise and has adjustable crossover straps, a three-position fastening and sewn-in cups. Our Performance Sports Bra has a seamless, body-sculpting design, but its product description does not specify an impact rating. Check the individual size guide and contact us if you need help matching a bra to your activity and fit preferences. See our Size Guide for a side-by-side comparison of all three bras.
What is the difference between Performance and Compression Performance leggings?
Both black styles are described as having a compression fit. The Performance Leggings have a slightly high-waisted design, an inner waistband pocket and 90% polyester / 10% elastane fabric. The Compression Performance Leggings are full-length, with an inner key pocket, two mesh side pockets and 88% polyester / 12% elastane fabric. Compare each style’s size guide before choosing.
Where can I find fabric and fit information?
Fabric composition, fit features and sizing are listed on individual product pages. These details vary by style, so check the specific item rather than assuming every product in a range uses the same fabric. Email info@team-awsum.com if you need a detail that is not listed.
How should I wash my Team Awsum activewear?
Follow your garment’s care label. Our general recommendation is to turn activewear inside out and wash it cold with similar colours. Avoid fabric softener and bleach. See our Washing Care Instructions for more guidance.
Can I tumble-dry my activewear?
We recommend air-drying wherever possible. If the garment’s care label permits tumble-drying, use the lowest heat setting and avoid dryer sheets.
How do I arrange a return?
You can return unworn, unwashed items with their original tags and packaging within 30 days of purchase for a refund. We don't offer exchanges for unwanted items, so if you need a different size or colour, please return the original for a refund and place a new order. Email info@team-awsum.com with your order number to get a returns number before sending your parcel. Return postage is paid by you, so please keep your proof of postage. Full details are on our Refunds and Returns page.
What should I do if an item is faulty?
If your item arrives damaged or has a manufacturing fault, email info@team-awsum.com before sending it back, with your order number and a description of the problem. We'll give you a returns number and exchange it for the same item in the same colour and size.
Which payment methods can I use?
Available payment options are displayed at checkout. Please check those options when placing your order.
What does Team Awsum stand for?
Team Awsum aims to connect people through sport and inspire confidence, inclusivity, and a healthy, positive, active lifestyle. You can learn more on our Mission Statement page.
How can I contact Team Awsum?
Email info@team-awsum.com. For an order enquiry, include your order number so we can help you more easily. Our address is Team Awsum HQ, Unit 1 Wingbury Courtyard Business Village, Wingrave, HP22 4LW.